8. Homeowner Orientation
Your Homeowner Orientation is an introduction to your new home and its many features -- a meeting that goes beyond the traditional walk through to include a detailed demonstration of your home and information regarding its maintenance.
We schedule the orientation with you as your home nears completion. Appointments are available Monday through Friday, 8 a.m. to 4 p.m. and we meet at your new home. The orientation occurs several days before closing. Expect your orientation to take approximately two hours.
Please allow enough time. We expect the orientation to take nearly 1-2 hours. By arranging your schedule so you can use the full amount of time allotted, you will derive maximum benefit from the orientation.
If you have questions--about home maintenance or the limited warranty coverage--make note of them to bring up at the orientation. If you have not already done so, please read Homeowner Care Guide, Chapter 10 of this manual, prior to orientation.
Past experience has shown that the orientation is most beneficial when buyers are able to focus all their attention on their new home and the information we present. Although we appreciate that friends and relatives are anxious to see your new home, it would be best if they visit at another time. Similarly, we suggest that, if possible, children and pets not accompany you at this time.
If a real estate agent has been involved with your purchase, he or she is not required to attend. If you would like to have a friend or real estate agent view the home with you, we encourage you to do this prior to our scheduled orientation.
In addition to introducing you to your new home, the orientation is also an opportunity for you and Lichty Brothers Homes to confirm that the home meets the quality standards shown in our other homes and that all selections and changes have been completed. We note details that need attention on the orientation forms.
Cosmetic surface damage caused during construction is readily noticeable during the orientation. Such damage can also occur during the move-in process or through daily activities. Therefore, after we correct any items noted during the orientation, repair of cosmetic surface damage is your responsibility. This includes paint touch up. Our limited warranty excludes cosmetic damage to items such as
- Sinks, tubs, and plumbing fixtures
- Countertops and cabinet doors
- Light fixtures, mirrors, and glass
- Windows and screens
- Tile, carpet, hardwood, and resilient flooring
- Doors, trim, and hardware
- Paint and drywall
- Finish on appliances
Lichty Brothers Homes takes responsibility for resolving any items noted. Most items will be completed prior to your move-in date. If work needs to be performed in your new home after you move in, construction personnel are available for appointments Monday through Friday, 7 a.m. to 4 p.m. Under normal circumstances, you can expect all items to be resolved within 15 working days. You will be informed of any delays caused by back ordered materials. Please note that only those items listed will be corrected or resolved. No verbal commitments of any kind will be honored by Lichty Brothers Homes.
New Home Orientation Form
Within 30 days from the date of closing, a representative of Lichty Brothers Homes will assist your New Home Orientation by guiding you on a walkthrough of your new home. The orientation process will cover items as listed on our downloadable and printable New Home Orientation Form, available here (29kb PDF).
As part of your New Home Orientation we want to give you an opportunity to review the quality of your new home. Please help us meet your expectations by evaluating your home on our downloadable and printable Quality Checklist, available here (78kb PDF).
If during the completion of your Quality Checklist, you discover issues that need to be brought to the attention of Lichty Brother Homes, please complete our downloadable and printable Walkthrough Punchlist, available here (17kb PDF).
At your Homeowner Orientation you will receive:
- Emergency Phone Numbers list for critical trade contractors, such as heating and plumbing, who might be needed after hours or on weekends
- All manufacturer’s literature for the furnace, water heater, and other consumer products
- Copies of completed orientation forms